Frequently Asked Questions

Q: What are your hours?

Salt Lake, Ogden, Lindon:

  • Monday – Friday 7:00 AM to 5:00 PM
  • Saturday - 8:00 AM – 12:00 PM

Cedar City and Logan:

  • Monday-Friday 7:00 AM to 5:00 PM

St. George:

  • Monday-Friday 6:30 AM to 4:30 PM

Q: Do you speak Spanish? ¿Hablan Español?

Yes, we do speak Spanish. Sí, hablamos Español en SLC y Lindon. Si necesita algo en las otras ciudades, llama a SLC o Lindon y podemos ayudarle con su orden.

Q: Are you open in the winter? Can I still roof my house during the winter?

Yes, we are open in the winter. And yes, you can do your project during the winter. Here are some things you will need to keep in mind:

  1. Safety! Any type of moisture on your roof will make it slippery. You need to make sure you are properly secured to avoid slipping or falling off steep or slick roofs.
  2. If you need to replace or install asphalt shingles, you may have to wait for slightly warmer temperatures. Many manufacturers advise against shingle installation when the outside temperature is 45-40° Fahrenheit or less. Asphalt shingles can become very brittle and crack, resulting in shingle damage, not to mention a waste of time and money.
    -Some types of roofing are specifically engineered to avoid this, such as synthetic slate and shake. The resin used is created to remain flexible in cold temperatures.
  3. Another worry for asphalt shingles is the tar strip. Shingles come with an adhesive tar strip that seals one shingle to another. In extremely cold temperatures, the tar may be too cold to seal at all, which can lead to leaks and further roof damage.
  4. Pneumatic nail guns need to be re-adjusted. When nailing material to your roof, you want to make sure you hammer the nail to be flush with the material. Because of brittle shingles, a high pressured gun can blow right through the shingle and damage it. It is better to lower the pressure more than you think necessary because you can always hammer a nail farther into the roof. Another option is to just hand nail everything. Take your time and go slowly.
  5. The cold temperature can affect other roofing material. Caulking can freeze, self-adhering membranes might not stick properly, and underlayment can be hard to roll out or even crack.
  6. Consider installing snow guards. Snow guards are often used on polymer and/or steeply sloped roofs to help regulate snow melt. They stop the snow from clumping together and falling off your roof and onto an unwitting passer-by all at once. Snow guards can be mounted during shingle installation or retrofitted.

Q: Do you sell to the general public?

Yes, we sell to both contractors and the general public.

Q: Can you color match new shingles with the ones I already have on my roof?

We can certainly try! We cannot always guarantee an exact match due to discontinuations and changes in shingle production. Bring in a sample of the shingles you already have (no pictures please), and we will find you the closest match available.

Q: Do you also install the shingles? Can you point me in the direction of a contractor?

We do not install any roofing materials. We can deliver the product, and can refer you to licensed, insured, and bonded roofing contractors. Speaking of delivery, we own our own fleet of trucks and provide on-site, roof top delivery.

Q: I currently have a shingle roof, but would like to re-roof with concrete tiles. Can I put tiles directly on my existing roof?

Yes, we sell a light weight tile specifically designed for re-roofing.

Q: How do I find the closest location to me?

We have maps on our Contact Us Page. As always, you may call us and our friendly and helpful staff will be pleased to locate the nearest location.

Q: Is Roofers Supply a family-owned and operated company to this day?

Yes. Established in Salt Lake City, Utah in 1994, Roofers Supply is as a family-owned and operated supplier of roofing products. Now the largest roofing distributor in the State of Utah, Roofers Supply still holds true to our original core values of honesty, integrity, trust, and mutual respect.

Q: How do I conduct an annual roof check?

The National Roofing Contractors Association (NRCA) recommends you perform this check with a certified contractor, but most home-owners can do this on their own. To conduct a roof check, set aside an hour or two and head up to your roof. Look for the following warning signs:

  1. Are you shingles curling or wavy? Have they lost a majority of their granules? Both are signs that the life of your shingles is at an end. Shingles should lie flat against the roof and be well coated with granules. Check your gutters to see if the granules have accumulated there. (While you’re at it, it’s a good time to clean out your gutters because clogged gutters mask leaks.)
  2. Look around your chimney, pipes, or other protrusions. Is the flashing intact, or are there signs of wear and damage? (Flashing: pieces of metal or roll roofing used to prevent seepage of water into a building around any intersections or projection in a roof, such as vent pipes, adjoining walls, dormers and valleys.)
  3. If you have vents on your roof, check to make sure they are in working condition and are not clogged with debris.
  4. Are your shingles discolored, or do they have dark streaks across them? If so, your shingles could be covered with algae. If it is time to replace your shingles and you live in a damp environment, ask your salesperson or contractor about algae-resistant shingles.

Taking the time to examine your roof and address minor repairs now could save you time, money, and headaches down the road. If you do find major problems with your roof, you should contact a licensed contractor to help you fix them.

Q: What is an Ice Dam and how do I avoid them?

An ice dam happens when rising heat from your house is trapped in your attic and circulates. When the attic and roof deck become warm enough, the snow on your roof melts. The melted snow runs off into the gutter, where it freezes again due to the colder, outside temperature. You can end up with a buildup of ice that covers your gutter and the edge of your roof. Over time, the moisture can work itself under shingles, slate, or shake, and create leaks or damage your roof.
The good news is that ice dams are completely avoidable. Here are three areas to inspect:

  1. Proper Ventilation: Poor ventilation is one of the primary reasons ice dams occur. Properly ventilated roofs allow the rising hot air to dilute and dissipate. In the summer, ventilation also keeps the attic and roof from becoming incredibly hot. The idea behind ventilation is to create a roof where the temperatures at the top, bottom, and in between are equal.
  2. Attic Insulation: Installing extra insulation will help your attic maintain consistent temperatures, which is key in preventing ice from forming. An even temperature throughout the attic and roof deck will stop snow’s cycle of melting and freezing that leads to ice dams.
  3. Seal Ceiling Gaps: Gaps in your ceiling can be a major culprit when it comes to heat and air loss. Go through your home and examine all your celling light fixtures, fans, drywall cracks, etc. for anything that could be causing hot air to escape into your attic. Seal those gaps or cracks with foam or caulk

If you already have an ice dam on your roof, you may want to consider hiring a professional roofing contractor to get it removed and shore up your roof. Otherwise, you can use calcium chloride or other ice melt products to help tackle the job.

Q: What is the State Construction Registry (SCR) and why should it concern me?

The SCR is a listing of all construction projects in the state of Utah that have registered building permits. If you work on, or deliver products to, a home or business, then you should register your work on the SCR by filing a pre-lien. The pre-lien is attached to the property tax ID or parcel number (the names for these numbers vary by county). This allows banks and financing companies to see who has provided materials for/worked on a project. It also allows banks and financing companies to see if someone may have lien rights to a property if their bill has not been paid. If you do not file on the SCR, you give up all the lien rights to that job or materials, meaning you might not get paid. Lien rights are very important, and can actually give you leverage, not only with regards to getting paid, but also for getting paid on time.

Q: What is the difference between a pre-lien and a lien?

A pre-lien is a written notice to the property owner and general contractor that you have provided materials for, or have worked on, a project, and could have lien rights if the bill goes unpaid. A pre-lien does not list a dollar amount – it merely states that you are working on the project. It is not a legally binding document. A lien is a legal document that gives you the ability to collect payment and the right to foreclose on a property if your invoice is not paid. Liens are filed with the county office where the property is located, and lists the specific amount owed. The only way to release a lien is to pay the amount owed in full. A lien can be terminated if the property is foreclosed on by the bank and resold at auction. This action then nullifies any liens prior to sale.

Q: I still don’t understand these lien things. Help?

That’s OK. Liens are a complicated subject. To better explain, we will use an example. If it still doesn’t make sense, feel free to call our Credit Department for more help.

You, the reader, are a roofing contractor. You are currently engaged to roof the home of John on Property 9, and you buy all your roofing materials and supplies from Roofers Supply. Before you begin the project, you go to the SCR to file a pre-lien. This pre-lien is a written notice to the property owner that you are providing materials for and/or are working on a project – it is not a legally binding document. Because you are a licensed roofing contractor, you and John sign a contract outlining exactly what will be done for what price by when. You then begin roofing the house. Now, in the contract, you state that payment in full will be expected no later than 90 days after completion of the roofing project. If John pays you, the pre-lien is dissolved and is no longer an issue.

On the other hand, if John does not pay you before the 90 day period is up, in order to get paid, you must now file a lien. You will file a lien through the county in which the property is located, or through an attorney. This now gives you, the contractor, lien rights that protect you when you do not get paid. The lien is a legal document, and it attaches to the property in question – Property 9. When you file the lien, notice is then sent to John the property owner that a lien has been filed against his property. Now, John cannot refinance or take out a loan against that property until the lien has been paid. In addition, the lien puts an encumbrance against the property, which means there is no clear title. John cannot do anything with the property (build, sell, refinance, etc.) unless he has a clear title. Lien rights also give you, the person who filed the lien, the right to foreclose on a property. John receives that notice, and, a month later, finally pays you. The lien is then removed and everyone can go about their business.

Q: Why should I used a licensed contractor to do my roof?

A material supplier may choose not to honor a warranty if the installer is not licensed and/or certified to use and apply that specific product. Additionally, using a non-licensed contractor could adversely affect your legal options if something were to happen and a lien is placed on your property for a non-payment of supplies or labor. The Lien Recovery Fund of Utah is set up to pay for any liens that are filed against a property for default on payment for a contract that the owner was not a firsthand party to. If you use an unlicensed contractor, this automatically disallows your ability to seek assistance from the LRF.